Purchases & refunds

Policy version 18-2026-09-29-r5. Seller: the sole trader operating under the registered business name JPO GLOBAL. Business contact: https://jpowealth.com.au/support. ABN: 99449627727.

Contact us through JPO Support. This product name is proposed; no trade mark registration or financial services licence is claimed.

One clear payment

A 60-minute personal trial, then $10 AUD once for a lifetime core licence. No card is needed for the trial. A purchase happens only when you choose to pay through website checkout or confirm an Apple in-app purchase. The Australian total includes applicable taxes and unavoidable charges. There is no automatic renewal or subscription.

Access and receipts

Use the same JPO account on supported devices to restore purchased access. Payment confirmation is verified on the server, so access can take a short time to update. A success page alone is not proof of payment. Check My account before retrying. Square provides website payment receipts; a receipt link appears in purchase history where supplied. Apple provides receipts for purchases made through the App Store.

Your right to a remedy

Australian Consumer Law and other mandatory rights are preserved. If the product or service fails an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation or other remedy depending on the problem. For a major product failure, the customer can choose a refund or replacement; for a minor failure, we have an opportunity to provide a remedy within a reasonable time. Our trial and these terms do not replace or limit those rights.

For website purchases, change-of-mind refunds are not offered unless required by law. Apple purchases are subject to Apple’s refund process and applicable consumer rights; requests can be made at reportaproblem.apple.com. This does not apply to a remedy you are legally entitled to. We may need reasonable information to assess a problem and will not require you to give up statutory rights.

How to request help

Open Contact support, describe the problem and requested remedy, and include a receipt reference if you have one. Do not send card numbers, passwords or bank documents. You can access support after your trial ends. Return to the same conversation for our reply; no email reply alert is sent. If you cannot use the original email, open a request with another email you control so we can check ownership.

Refunds and disputes

A refunded or disputed purchase may stop editing access while it is reviewed. Your saved data export and support access remains available. Corrections are applied after the payment provider verifies the outcome. If we cannot resolve a concern, you may seek help from the relevant Australian consumer protection agency.